Human Relations 6th Edition By Lowell – Test Bank
Chapter 11 Conflict Management
1. | In American business, the workplace contains a greater amount of conflict today than in the past, mainly because of the movement of the United States from an industrial economy to a service-dominated economy. TRUE |
Learning Objective: 11-01 Identify the types of conflict. |
2. | Conflicts always affect the workplace negatively. FALSE |
Learning Objective: 11-01 Identify the types of conflict. |
3. | Intragroup conflict occurs when a conflict arises among group members, and they choose sides and split off into factions within the existing group. TRUE |
Learning Objective: 11-01 Identify the types of conflict. |
4. | A manager should try whenever possible to change a dysfunctional conflict into a functional one. TRUE |
Learning Objective: 11-01 Identify the types of conflict. |
5. | Conflict in a workplace is harmful because it can lead to groupthink. FALSE |
Learning Objective: 11-01 Identify the types of conflict. |
6. | Person-versus-group conflict can involve someone who never was a member of the group, but who opposes it. TRUE |
Learning Objective: 11-01 Identify the types of conflict. |
7. | If you know what type of conflict you are involved in, that knowledge can help you discover how best to resolve it. TRUE |
Learning Objective: 11-02 List sources of conflict. |
8. | Values conflicts tend to focus on disagreements over what a statement or concept means. FALSE |
Learning Objective: 11-02 List sources of conflict. |
9. | In the context of the sources of conflict, an organization can encourage conflict simply through the way it is structured even if it does not actively promote conflict. TRUE |
Learning Objective: 11-02 List sources of conflict. |
10. | Difficulty with self-definition is typically the source of values conflict. FALSE |
Learning Objective: 11-02 List sources of conflict. |
11. | Negotiation-of-selves conflict primarily arises when a conflict factor is built into the structure or the policies of the organization. FALSE |
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