IndustrialOrganizational Psychology An Applied Approach 8th Edition by Michael G. Aamodt – Test Bank
| Multiple Choice |
1. Communication that flows directly from one employee to her supervisor is:​
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2. ​______ communication reduces the number of people who can talk to the top executive.
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| 3. ​A top executive never receives negative information from her staff. This is known
as _______ and is a disadvantage of  _____ communication.
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4. ​Which of the following statements probably refers to a problem associated with an “open door” policy rather than serial communication?
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| 5. ​A communication method that facilitates upward communication by asking employees to
rate their opinions on such things as pay or working conditions is known as the ______.
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| 6. ​______ is an easily employed method which allows employees to communicate their opinions,
complaints, suggestions, etc., to management at virtually any time.
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7. ​Which of the following is NOT a method to facilitate upward communication?
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8. ​_______ communication flows directly from a supervisor to employee.
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9. ​A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.
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| 10. ​Which of the following methods of downward communication is often lengthy and difficult to
understand?
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11. ​Babies, birthdays, and ballgame scores are commonly communicated through:
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12. ​Internal, organization-wide electronic communication networks are called:
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13. ​Which of the following is NOT an advantage of email?
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14. ​Martha’s desk in located in a large area that is completely open. Her company uses a _______ to design its office.
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15. ​Raul’s desk is located in a cubicle next to 30 other cubicles. Raul’s company uses a ______ to design its office.
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| 16. ​When one employee passes information to another, who passes the information to another, they
are using what type of grapevine pattern?
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17. ​____ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information.
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18. ​In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.
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| 19. ______ are employees who receive most of the information through a grapevine and, in turn,
pass it on to others.
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| 20. ​_____ are employees who receive less than half of the information through a grapevine, whereas
_____ hear most of the grapevine information but don’t pass it on.
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| 21. ​If 97% of managers hear information through the grapevine and then pass the information on,
they are most accurately referred to as:
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22. ​Poorly substantiated information is known as:
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| 23. ​______ communication is the exchange of a message across a communication channel from
one person to another.
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