Test Bank for Shortell and Kaluznys Healthcare Management 7th Edition by Burns
CHAPTER 6: Communication
MULTIPLE CHOICE
- The consensus among contemporary scholars is that today’s leaders need to engage in robust, targeted ____ communication.
| a. | top-down | c. | bottom-up |
| b. | two-way | d. | centralized |
ANS: B
| Feedback | |
| A | Incorrect: The consensus among contemporary scholars is that today’s leaders need to engage in robust, targeted two-way communication. |
| B | Correct: The consensus among contemporary scholars is that today’s leaders need to engage in robust, targeted two-way communication. |
| C | Incorrect: The consensus among contemporary scholars is that today’s leaders need to engage in robust, targeted two-way communication. |
| D | Incorrect: The consensus among contemporary scholars is that today’s leaders need to engage in robust, targeted two-way communication. |
PTS: 1
- ____ give(s) people a level of trust and confidence in each other, facilitating communication and making it easier to cooperate.
| a. | Contracts | c. | Dependence |
| b. | Relationships | d. | Stability |
ANS: B
| Feedback | |
| A | Incorrect: Relationships give people a level of trust and confidence in each other, facilitating communication and making it easier to cooperate. |
| B | Correct: Relationships give people a level of trust and confidence in each other, facilitating communication and making it easier to cooperate. |
| C | Incorrect: Relationships give people a level of trust and confidence in each other, facilitating communication and making it easier to cooperate. |
| D | Incorrect: Relationships give people a level of trust and confidence in each other, facilitating communication and making it easier to cooperate. |
PTS: 1
- The ____ principle is the need for people to behave in ways that are consistent with previously declared values and norms.
| a. | sequencing | c. | familiarity |
| b. | normative | d. | consistency |
ANS: D
| Feedback | |
| A | Incorrect: The consistency principle is the need for people to behave in ways that are consistent with previously declared values and norms. |
| B | Incorrect: The consistency principle is the need for people to behave in ways that are consistent with previously declared values and norms. |
| C | Incorrect: The consistency principle is the need for people to behave in ways that are consistent with previously declared values and norms. |
| D | Correct: The consistency principle is the need for people to behave in ways that are consistent with previously declared values and norms. |
PTS: 1
- Psychologists have discovered that people sometimes have what they call “____” on various beliefs and opinions, and their willingness to be flexible on these positions can depend on how much they are asked to change.
| a. | anchor positions | c. | stubbornness |
| b. | concrete positions | d. | overconfidence |
ANS: A
| Feedback | |
| A | Correct: Psychologists have discovered that people sometimes have what they call “anchor positions” on various beliefs and opinions, and their willingness to be flexible on these positions can depend on how much they are asked to change. |
| B | Incorrect: Psychologists have discovered that people sometimes have what they call “anchor positions” on various beliefs and opinions, and their willingness to be flexible on these positions can depend on how much they are asked to change. |
| C | Incorrect: Psychologists have discovered that people sometimes have what they call “anchor positions” on various beliefs and opinions, and their willingness to be flexible on these positions can depend on how much they are asked to change. |
| D | Incorrect: Psychologists have discovered that people sometimes have what they call “anchor positions” on various beliefs and opinions, and their willingness to be flexible on these positions can depend on how much they are asked to change. |
PTS: 1
- After simplicity, the second most important quality of one’s message is ____.
| a. | complexity | c. | vividness |
| b. | brevity | d. | uniqueness |
ANS: C
| Feedback | |
| A | Incorrect: After simplicity, the second most important quality of one’s message is vividness. |
| B | Incorrect: After simplicity, the second most important quality of one’s message is vividness. |
| C | Correct: After simplicity, the second most important quality of one’s message is vividness. |
| D | Incorrect: After simplicity, the second most important quality of one’s message is vividness. |
PTS: 1
- One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can ____.
| a. | determine their worth | c. | reluctantly comply |
| b. | demand better benefits | d. | offer their expertise |
ANS: D
| Feedback | |
| A | Incorrect: One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can offer their expertise. |
| B | Incorrect: One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can offer their expertise. |
| C | Incorrect: One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can offer their expertise. |
| D | Correct: One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can offer their expertise. |
PTS: 1
- The issue of broad representation generally becomes more important as an organizational initiative moves into the ____ phase.
| a. | origination | c. | scouting |
| b. | implementation | d. | planning |
ANS: B
| Feedback | |
| A | Incorrect: The issue of broad representation generally becomes more important as an organizational initiative moves into the implementation phase. |
| B | Correct: The issue of broad representation generally becomes more important as an organizational initiative moves into the implementation phase. |
| C | Incorrect: The issue of broad representation generally becomes more important as an organizational initiative moves into the implementation phase. |
| D | Incorrect: The issue of broad representation generally becomes more important as an organizational initiative moves into the implementation phase. |
PTS: 1
- A weakness of ____ is that it is not appropriate for exploring a particular idea or proposal in depth.
| a. | structured interviews | c. | open-ended interviews |
| b. | focus groups | d. | interview design |
ANS: D
| Feedback | |
| A | Incorrect: A weakness of interview design is that it is not appropriate for exploring a particular idea or proposal in depth. |
| B | Incorrect: A weakness of interview design is that it is not appropriate for exploring a particular idea or proposal in depth. |
| C | Incorrect: A weakness of interview design is that it is not appropriate for exploring a particular idea or proposal in depth. |
| D | Correct: A weakness of interview design is that it is not appropriate for exploring a particular idea or proposal in depth. |
PTS: 1
- ____ explains how information spreads.
| a. | Hierarchy | c. | Contagion |
| b. | Collapsing | d. | Staggering |
ANS: C
| Feedback | |
| A | Incorrect: Contagion explains how information spreads. |
| B | Incorrect: Contagion explains how information spreads. |
| C | Correct: Contagion explains how information spreads. |
| D | Incorrect: Contagion explains how information spreads. |
PTS: 1
- Real-time team meetings are venues where ____ communication takes place.
| a. | enhanced | c. | structured |
| b. | all-channel | d. | circle |
ANS: B
| Feedback | |
| A | Incorrect: Real-time team meetings are venues where all-channel communication takes place. |
| B | Correct: Real-time team meetings are venues where all-channel communication takes place. |
| C | Incorrect: Real-time team meetings are venues where all-channel communication takes place. |
| D | Incorrect: Real-time team meetings are venues where all-channel communication takes place. |
PTS: 1
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