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Home Anatomy & Physiology Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank
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Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank

$25.00

Edition: 3rd Edition

Format: Downloadable ZIP File

Resource Type: Test bank

Duration: Unlimited downloads

Delivery: Instant Download

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Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank

1. Business letters are the most popular way to exchange written messages.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 97
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

2. You usually write letters to communicate with people inside your organization.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 97
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

3. Avoid using “Miss” and “Mrs.” in your salutations because they make assumptions about the age and marital status of your reader.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 102
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

4. Only the first word of the complimentary close is capitalized.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 104
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

5. A handwritten signature is still required with the simplified letter format.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 106
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

6. If you can comply with only part of your reader’s request, start with the bad news.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 108
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

7. A handwritten note is more memorable and personal than a typed letter and is particularly well suited for appreciation messages.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 112
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

8. Goodwill messages are personal communication and should be written as though two people were having a conversation.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 112
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

9. A(n) ____________________ is a professional communication tool for delivering messages outside of an organization.

ANSWER:   business letter
POINTS:   1
REFERENCES:   Written Communication 98
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

10. When you start to write, follow the standard conventions for business letters. Using the correct form, or ____________________, shows your professionalism and simplifies your task as a writer.

ANSWER:   block style
POINTS:   1
REFERENCES:   Written Communication 100
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

11. When appropriate, include ____________________ to indicate you are sending material with the letter.

ANSWER:   Enclosure
Enc
POINTS:   1
REFERENCES:   Written Communication 104
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

12. Unlike the format for formal business letters, you can use a more direct, informal style called the ____________________ letter format for routine letters.

ANSWER:   simplified
POINTS:   1
REFERENCES:   Written Communication 106
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

13. ____________________ is the process of convincing others to change their beliefs or actions.

ANSWER:   Persuasion
POINTS:   1
REFERENCES:   Written Communication 110
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

 

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