Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank
1. Business letters are the most popular way to exchange written messages.
|
2. You usually write letters to communicate with people inside your organization.
|
3. Avoid using “Miss” and “Mrs.” in your salutations because they make assumptions about the age and marital status of your reader.
|
4. Only the first word of the complimentary close is capitalized.
|
5. A handwritten signature is still required with the simplified letter format.
|
6. If you can comply with only part of your reader’s request, start with the bad news.
|
7. A handwritten note is more memorable and personal than a typed letter and is particularly well suited for appreciation messages.
|
8. Goodwill messages are personal communication and should be written as though two people were having a conversation.
|
9. A(n) ____________________ is a professional communication tool for delivering messages outside of an organization.
|
10. When you start to write, follow the standard conventions for business letters. Using the correct form, or ____________________, shows your professionalism and simplifies your task as a writer.
|
11. When appropriate, include ____________________ to indicate you are sending material with the letter.
|
12. Unlike the format for formal business letters, you can use a more direct, informal style called the ____________________ letter format for routine letters.
|
13. ____________________ is the process of convincing others to change their beliefs or actions.
|
Reviews
There are no reviews yet.